http://customerules.com Now You Make the Rules! Wed, 01 Sep 2010 09:03:35 PDT en http://customerules.com/story.php?title=dont-draw-customers-in-with-fake-promotions http://customerules.com/story.php?title=dont-draw-customers-in-with-fake-promotions Wed, 01 Sep 2010 09:03:35 PDT http://customerules.com/story.php?title=dont-draw-customers-in-with-fake-promotions
1 Vote(s) ]]> http://customerules.com/story.php?title=chase-charges-30-demand-fee-for-just-inquiring-about-refinance- http://customerules.com/story.php?title=chase-charges-30-demand-fee-for-just-inquiring-about-refinance- Mon, 30 Aug 2010 12:29:38 PDT http://customerules.com/story.php?title=chase-charges-30-demand-fee-for-just-inquiring-about-refinance-
I called Chase a month ago to inquire about their mortgage refinance. The representative
I talked to asked for my account number, looked through their rates and said I can lower
my rates by .125% for .5 point plus fees. Even the rep. said he doesn't think it is worthwhile
and we hung up.

Fast forward to this m

1 Vote(s) ]]> http://customerules.com/story.php?title=no-strings-attached-service-gets-rewarded http://customerules.com/story.php?title=no-strings-attached-service-gets-rewarded Mon, 16 Aug 2010 07:08:58 PDT http://customerules.com/story.php?title=no-strings-attached-service-gets-rewarded
3 Vote(s) ]]> http://customerules.com/story.php?title=stick-to-business-stay-out-of-politics-1 http://customerules.com/story.php?title=stick-to-business-stay-out-of-politics-1 Fri, 13 Aug 2010 08:21:46 PDT http://customerules.com/story.php?title=stick-to-business-stay-out-of-politics-1
2 Vote(s) ]]> http://customerules.com/story.php?title=if-you-have-a-contact-us-feature-on-your-website-respond-to-submissions http://customerules.com/story.php?title=if-you-have-a-contact-us-feature-on-your-website-respond-to-submissions Wed, 04 Aug 2010 14:51:46 PDT http://customerules.com/story.php?title=if-you-have-a-contact-us-feature-on-your-website-respond-to-submissions
1 Vote(s) ]]> http://customerules.com/story.php?title=easy-activation-should-actually-be-easy http://customerules.com/story.php?title=easy-activation-should-actually-be-easy Wed, 16 Jun 2010 13:12:50 PDT http://customerules.com/story.php?title=easy-activation-should-actually-be-easy
2 Vote(s) ]]> http://customerules.com/story.php?title=friendly-service-keeps-customers-coming-back http://customerules.com/story.php?title=friendly-service-keeps-customers-coming-back Mon, 14 Jun 2010 09:32:51 PDT http://customerules.com/story.php?title=friendly-service-keeps-customers-coming-back
1 Vote(s) ]]> http://customerules.com/story.php?title=know-who-your-customers-are http://customerules.com/story.php?title=know-who-your-customers-are Tue, 01 Jun 2010 09:04:45 PDT http://customerules.com/story.php?title=know-who-your-customers-are
3 Vote(s) ]]> http://customerules.com/story.php?title=tgi-fridays-across-from-the-mall-of-america http://customerules.com/story.php?title=tgi-fridays-across-from-the-mall-of-america Wed, 26 May 2010 11:31:03 PDT http://customerules.com/story.php?title=tgi-fridays-across-from-the-mall-of-america
3 Vote(s) ]]> http://customerules.com/story.php?title=paul-vig-at-wells-fargo-rocks http://customerules.com/story.php?title=paul-vig-at-wells-fargo-rocks Wed, 26 May 2010 11:28:56 PDT http://customerules.com/story.php?title=paul-vig-at-wells-fargo-rocks
2 Vote(s) ]]> http://customerules.com/story.php?title=home-depot-people-know-where-your-stuff-is-1 http://customerules.com/story.php?title=home-depot-people-know-where-your-stuff-is-1 Thu, 20 May 2010 15:41:41 PDT http://customerules.com/story.php?title=home-depot-people-know-where-your-stuff-is-1 I ask another dude wearing a home depot apron where that same thing is and he's say "aisle 8". I go there- it's not there.
It was in aisle 7 all along. Funny.
If you don't know where something is, at least ask a co-worker who knows where it is.

4 Vote(s) ]]> http://customerules.com/story.php?title=dont-make-me-pay-for-your-mistake-1 http://customerules.com/story.php?title=dont-make-me-pay-for-your-mistake-1 Tue, 18 May 2010 08:13:41 PDT http://customerules.com/story.php?title=dont-make-me-pay-for-your-mistake-1 Ticketmaster: "We'll send you an email that you'll have to pay $2.50 for and it will have your tickets as an attachment."
Me: "

3 Vote(s) ]]> http://customerules.com/story.php?title=explain-why-my-rates-are-increasing http://customerules.com/story.php?title=explain-why-my-rates-are-increasing Mon, 05 Apr 2010 10:38:14 PDT http://customerules.com/story.php?title=explain-why-my-rates-are-increasing
4 Vote(s) ]]> http://customerules.com/story.php?title=no-my-car-doesnt-need-a-complete-physical-just-the-oil-please- http://customerules.com/story.php?title=no-my-car-doesnt-need-a-complete-physical-just-the-oil-please- Mon, 15 Mar 2010 08:11:25 PDT http://customerules.com/story.php?title=no-my-car-doesnt-need-a-complete-physical-just-the-oil-please- "Sir, your brakelight is out. $9.99 to fix it? OK no problem - just the oil change."
"Um sir, your air filter, while in perfect condition would be $79.99 to replace. Oh, you're not interested? Ok..."
Seriously people. Just change the effing oil so we can all get on with our day. Wh

2 Vote(s) ]]> http://customerules.com/story.php?title=closed-turn-off-your-open-sign-1 http://customerules.com/story.php?title=closed-turn-off-your-open-sign-1 Fri, 05 Mar 2010 10:17:11 PST http://customerules.com/story.php?title=closed-turn-off-your-open-sign-1
4 Vote(s) ]]> http://customerules.com/story.php?title=auto-service http://customerules.com/story.php?title=auto-service Mon, 01 Mar 2010 06:24:01 PST http://customerules.com/story.php?title=auto-service
3 Vote(s) ]]> http://customerules.com/story.php?title=10-stories-of-excellent-customer-service-%E2%80%94-simple-complexity http://customerules.com/story.php?title=10-stories-of-excellent-customer-service-%E2%80%94-simple-complexity Wed, 24 Feb 2010 05:48:23 PST http://customerules.com/story.php?title=10-stories-of-excellent-customer-service-%E2%80%94-simple-complexity
3 Vote(s) ]]> http://customerules.com/story.php?title=ellis-drum-shop-sucks http://customerules.com/story.php?title=ellis-drum-shop-sucks Tue, 23 Feb 2010 09:35:53 PST http://customerules.com/story.php?title=ellis-drum-shop-sucks
I've supported you over the years because you are a local drum shop and not a h

4 Vote(s) ]]> http://customerules.com/story.php?title=quote-a-price-before-doing-repairs http://customerules.com/story.php?title=quote-a-price-before-doing-repairs Fri, 19 Feb 2010 17:12:06 PST http://customerules.com/story.php?title=quote-a-price-before-doing-repairs
4 Vote(s) ]]> http://customerules.com/story.php?title=the-walser-way http://customerules.com/story.php?title=the-walser-way Fri, 12 Feb 2010 04:29:22 PST http://customerules.com/story.php?title=the-walser-way
4 Vote(s) ]]>